1. SUBJECT

1.1. These General sales conditions are valid for all services and products provided or produced by company Europan EAD
(hereinafter “Seller”). With signing order confirmation and/or proforma invoice/ sales contract, the Buyer accepts and
irrevocably agrees with the General sales conditions.
1.2. Product or service, quality, size, length, type and quantity will be specified in the proforma invoice/ sales contract for
each delivery. Products/material will be delivered packed in bundles/coils/pallets.
1.3. Declaration of conformity will be given for all delivered products/material.
1.4. These General Sales Conditions, together with the key terms included in the relevant order confirmation and/or
proforma invoice/ sales contract constitute the entire agreement between the Seller and the Buyer and supersede any
previous agreements, offers, correspondence, purchase terms or other documents relating to the same order.
1.5. Any terms and conditions of the Buyer, including purchase order terms, email terms, forwarding documents,
delivery instructions or any other documents issued by the Buyer or by third parties, shall not be binding upon the
Seller unless expressly accepted in writing by a duly authorized representative of the Seller.
1.6. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention, 1980) shall
not apply to these General Sales Conditions or to any order, order confirmation or proforma invoice/sales contract,
contract between the Seller and the Buyer.

2. MARKING

2.1. On each product there is a tag with the following data:
• Producer: Europan EAD
• Type, Dimension (No. of pieces and sq. meters), Client, order Nr.
2A. TECHNICAL INFORMATION, PRODUCT SELECTION AND FIRM ORDER
2A.1. The Buyer is exclusively responsible for determining the type, properties, quantity, color, dimensions,
thickness, accessories, intended use and suitability of the Products ordered for its project, investment or
subsequent sale.
2A.2. Any technical information, recommendation, calculation, drawing, catalogue, data sheet or statement provided
by the Seller shall be for information purposes only and shall not release the Buyer, its designer, architect, engineer,
contractor or other specialist from responsibility for the correct selection and use of the Products.
2A.3. By signing or accepting the order confirmation and/or the proforma invoice/ sales contract, the Buyer confirms that
it has checked and irrevocably accepted all order details, including but not limited to product type, quantity, quality,
dimensions, thickness, color, RAL code, components, accessories, packaging, price, payment terms and delivery
terms.
2A.4. The Buyer shall not be entitled to refuse delivery, delay payment or raise a claim on the grounds that the
Products are not suitable for its needs, project, investment or subsequent sale, if the Products correspond to the
order details accepted by the Buyer.

3. PRICE

3.1. Price will be agreed between Buyer and Seller for each order and will be indicated on the proforma invoice/ sales
contract.
3.2. If not otherwise agreed, the price is Ex works the Seller’s warehouse in Tsaratsovo village, Plovdiv district, Bulgaria.
3.3. The price includes packaging of the products on pallets. The price doesn’t include delivery/transport expenses and
montage/ assembling costs.
3.4. The price doesn’t include tolls, transport costs, fees, taxes and other costs that may be imposed to the Buyer due to
purchasing the products/material.
3.5. The price is stated in EURO.
3.6. If, after the issue of the proforma invoice/ sales contract and before full payment and/or delivery, there is a
significant increase in raw material prices, energy costs, fuel costs, transport costs, customs duties, taxes, fees,
exchange rate differences, insurance costs or other costs affecting the Products or their delivery, the Seller shall
notify the Buyer and the Parties shall discuss in good faith a reasonable adjustment of the price, delivery period or
other affected terms. If no agreement is reached within five (5) business days from such notification, the Seller may
suspend performance or cancel the affected order without liability, without prejudice to any Products alreadyproduced, raw materials allocated or costs already incurred by the Seller. In case of canceling the order the Seller
shall return to the Buyer the advance payment .
3.7. Any special packaging, marking, loading, transport, access permit, city access fee, traffic restriction fee, crane,
forklift, waiting time, re-loading, return transport or other cost not expressly included in the agreed price shall be
borne by the Buyer.

4. PAYMENT

4.1. Buyer and Seller will agree payment term with each individual order. Payment term and payment assurance measures
will be indicated on each individual proforma invoice/ sales contract. In any case payment of 100% of the agreed price must
be made before the products/material leave the Seller’s warehouse.
4.2. Delivered products/material shall be invoiced based on actual weight/dimension.
4.3. Buyer will perform the payment to the Seller’s bank account stated on the invoice.
4.4. -.
4.5. In case of delayed payment or if the Buyer did not clear due invoice(s) from previous deliveries, Seller has the right to
cancel the existing order until the pending amounts of previous orders are fully paid up.4.5A. CREDIT INSURANCE
The Seller reserves the right at any time to reduce, suspend, withdraw or modify any agreed credit terms, payment terms,
credit limits or deferred payment arrangements if credit insurance limits are reduced, cancelled, suspended, withdrawn
or become unavailable for any reason.
In such event, the Seller shall be entitled to require advance payment, additional security, bank guarantees or alternative
payment arrangements as a condition for continuing performance of the order.
4.6. All charges, taxes, tolls and duties outside Bulgaria are for Buyer’s account.
4.7. If Buyer fails to pay any amount due to the Seller within the due date, the Buyer shall be obliged to pay the Seller a late
charge interest of 12% per annum on the amount not paid in time. The penalty shall be imposed automatically, and the Seller
shall issue a respective invoice.
4.8. If the Buyer does not dispute an invoice in writing within three (3) business days from its issue or receipt,
whichever occurs first, the invoice shall be deemed fully accepted. The non-signing, non-return or alleged nonreceipt
of an invoice shall not suspend or delay the Buyer’s payment obligation.
4.9. For intra-community deliveries, export sales or VAT-exempt deliveries, the Buyer shall provide the Seller in due
time with all documents required to prove transport, export or intra-community delivery, including CMR waybills,
delivery confirmations, customs documents or any other evidence requested by the Seller or by the competent tax
authorities. If such documents are not provided, the Buyer shall bear and reimburse the Seller for any VAT,
penalties, interest, fines, duties or other fiscal loss incurred by the Seller.
4.10. If the Buyer requests cancellation of an accepted order before twenty-five (25) calendar days have elapsed
from the date of the Seller’s order confirmation and/or, proforma invoice/ sales contract, but before the order has
entered in for production, the Buyer may cancel the order by written notice to the Seller. In such case, any advance
payment or deposit already paid by the Buyer shall not be refunded, but shall be retained by the Seller and credited
towards the Buyer’s next order. If the Buyer insists on reimbursement of such advance payment or deposit and the
Seller accepts such reimbursement in writing, the Seller shall be entitled to deduct and retain a compensation for
canceling the order/contract equal to three percent (3%) of the amount to be refunded, in order to cover
administrative, banking, accounting and other expenses incurred by the Seller. The Buyer expressly accepts that
such compensation is payable without objection.

5. DELIVERY

5.1. The products/material shall be delivered by Seller Ex works the Seller’s warehouse in Tsaratsovo village, Plovdiv district,
Bulgaria, according to Incoterms 2020 issued by ICC. Delivery period will be indicated for each individual order.
5.2. Prior delivery and/or partial shipment of the products/material shall be permissible unless agreed otherwise in proforma
invoice/ sales contract.
5.3. The products/material will be delivered by signing a hand-over protocol between the parties in the Seller’s warehouse.
The risk of accidental loss or damage passes to the Buyer by signing the hand-over protocol.
5.4. By signing the protocol, the Buyer declares and accepts that the products/material are handed with no defects or lacks,
in ready for transport condition.
5.5. If Buyer fails to accept/collect the ready products/material within 15 calendar days from the set date for acceptance, a
storage fee of the Seller will apply according Europan’s price list and the terms below. In case of delay to accept the
products, the risk of accidental loss or damage passes to the Buyer as of the date meant for delivery/handing over and stated
in the invoice. The Seller shall store the products/material outside/outdoor Seller’s warehouse and the Seller’s shall not be
responsible for any claims that the products/material may suffer due to weather conditions.
5.6. The Seller shall retain ownership over the products/material until full payment of the price and any other payments due in
connection to the order. Any possible loss or damage of the products/material as well as any possible claims of third parties
toward the Buyer doesn’t deliver him from its obligations for payment of the purchase price in full.
5.7. The Buyer shall ensure that any person, driver, carrier, forwarding company, employee, subcontractor or other
representative appearing for collection or delivery is duly authorized to receive and accept the Products on behalf of
the Buyer. The signature of such person on the hand-over protocol, CMR waybill, delivery note or other transport
document shall fully bind the Buyer with respect to quantity, condition, acceptance of the Products and the Buyer’s
payment obligation.
5.8. If the delivery term agreed by the Parties is DAP or any other delivery term under which the Seller arranges
transport, the Buyer shall ensure suitable and safe access for trucks to the delivery place, suitable ground
conditions, unloading equipment, personnel, permits and all conditions required for prompt unloading. Any waiting
time, blocked access, traffic restriction, access fee, failed delivery, return transport, re-delivery, crane, forklift or
other unloading or site-related cost shall be borne exclusively by the Buyer.

5A. STORAGE FEE AND PROLONGED STORAGE

5A.1. If the Buyer fails to collect, accept or arrange delivery of the Products within fifteen (15) calendar days from the
date on which the Products have been manufactured and the Buyer has been notified that the Products are ready for
collection/delivery, the Seller shall be entitled to charge the Buyer a storage fee.
5A.2. The storage fee shall be charged in accordance with the Seller’s current price list applicable at the time the
storage fee becomes due. It shall be calculated on the actual storage area/ground area occupied by the Buyer’s
packaged order and proportionally on a calendar-day basis for the actual number of days of storage after the expiry
of the first fifteen (15) calendar days.
5A.3. For the purpose of calculating the storage fee, the occupied storage area shall be determined by the Seller
based on the type of Products, panel thickness, number of panels per bundle/package, panel length, packaging
method and the total number of pallets, bundles or packages resulting from the Buyer’s order. The storage fee is not
calculated directly on the total square meters of Products ordered, but on the square meters of storage area/ground
area actually occupied by the packaged Products.
5A.4. Indicative formula: Storage fee = occupied storage area x applicable monthly storage rate according to the
Seller’s current price list x actual calendar storage days / 30. The Seller’s calculation of the occupied storage area,
based on its packaging and storage records, shall be binding unless a manifest calculation error is proven.
5A.5. Payment of the storage fee does not release the Buyer from its obligation to pay for and accept the Products.
The storage fee does not constitute an undertaking by the Seller to store the Products under special indoor,
covered, temperature-controlled or humidity-controlled conditions, unless expressly agreed in writing.
5A.6. After the expiry of the first fifteen (15) calendar days, the Products shall remain stored at the Buyer’s risk. The
Seller shall not be liable for any defects, damages, corrosion, deformation, deterioration, staining, packaging
damage or other effects resulting from prolonged storage, outdoor storage, humidity, condensation, weather
conditions, temperature variations or the Buyer’s delay in collecting or accepting the Products.
5A.7. If the Products remain stored at the Seller’s premises for a period of two (2) months or more from the date on
which the Products were manufactured and the Buyer was notified that they were ready for collection/delivery, the
Buyer acknowledges and accepts that the stretch film, packaging foil and/or other packaging materials used for
wrapping the pallets may be damaged, burnt, torn, loosened or otherwise deteriorated due to prolonged storage,
sunlight, weather conditions, humidity, temperature variations or other environmental factors.
5A.8. Such deterioration may result in insufficient protection of the Products and may create a risk during handling,
loading, transportation and unloading. For this reason, the Seller shall be entitled and obliged, at its sole discretion,
to re-pack the Products before their collection or delivery, in order to ensure safer handling and transportation.
5A.9. The cost of such re-packaging shall amount to EUR 5.00 per linear meter of pallet and shall be borne
exclusively by the Buyer. The Buyer expressly accepts that this re-packaging cost shall be invoiced by the Seller
and shall be payable without objection, as it is required due to the Buyer’s delay in collecting or accepting the
Products and for the purpose of reducing transport and handling risks.
5A.10. The Seller shall have the right to refuse loading, handover or delivery of Products which, in the Seller’s
reasonable opinion, cannot be safely handled or transported without re-packaging. The re-packaging of theProducts shall not constitute a renewal, extension or reinstatement of any warranty and shall not release the Buyer
from any liability, risk, storage fee, payment obligation or obligation to accept the Products.

5B. TECHNICAL LIMITATIONS, MAXIMUM RECOMMENDED LENGTHS AND COLOUR-RELATED
RISKS

5B.1. For sandwich panels with PUR, PIR or mineral wool core, the Buyer acknowledges and accepts that dark,
metallic or heat-sensitive colours are more exposed to thermal expansion, surface tension, waviness, blistering, oilcanning,
loss of flatness, shade differences and other visual or surface effects caused by sunlight, temperature
variations and environmental conditions.
5B.2. For panels produced in dark or metallic colours, including but not limited to RAL 9006, RAL 9007, RAL 7016
and other dark shades, the maximum recommended and accepted panel length with standard external steel sheet
thickness shall not exceed 6,000 mm.
5B.3. Panels in such colours with lengths exceeding 6,000 mm and up to 9,000 mm may be produced only with an
external steel sheet thickness of minimum 0.60 mm, unless otherwise expressly accepted in writing by the Seller.

Indicative maximum recommended lengths table:

5B.4. If, despite the Seller’s recommendation, the Buyer requests panels exceeding the above recommended limits
and/or requests panels with external steel sheet thickness lower than 0.60 mm for lengths above 6,000 mm, the
Buyer shall be deemed to have made such request at its own risk and responsibility.
5B.5. In such case, the Buyer expressly accepts that any deformation, waviness, blistering, surface unevenness, oilcanning,
colour/shade variation, thermal expansion effect or other visual defect related to the length, colour, steel
sheet thickness, sunlight exposure or temperature variation shall not constitute a defect or non-conformity of the
Products and shall not be covered by warranty.
5B.6. The Buyer shall not be entitled to refuse delivery, delay payment, request replacement, price reduction,
compensation or any other remedy for defects or visual effects resulting from the Buyer’s decision to order panels
outside the Seller’s recommended length, colour and steel thickness limits. Any such order shall be executed only
after written confirmation by the Buyer that it accepts the technical risk and releases the Seller from any liability
related thereto.

5C. DIMENSIONAL TOLERANCES, MINIMUM QUANTITIES AND SPECIAL PRODUCTION LIMITS

5C.1. For self-supporting double skin metal faced insulating sandwich panels, including PUR, PIR and mineral wool panels,
dimensional tolerances shall be assessed in accordance with EN 14509:2013, Table 4, or any successor European
standard applicable at the time of production, unless stricter tolerances are expressly agreed in writing by the Seller.
5C.2. The Buyer acknowledges that the tolerances below are maximum permissible dimensional tolerances under EN
14509:2013 and that any Product falling within such tolerances shall be deemed compliant and shall not constitute a defect
or non-conformity.
5C.3. Indicative dimensional tolerances for insulated sandwich panels according to EN 14509:2013:

5C.4. Minimum order quantities, minimum chargeable quantities and any small-order surcharges shall be those stated in
the Seller’s current price list, quotation, order confirmation or proforma invoice/sales contract or . If the Buyer requests
production below the Seller’s minimum quantities, the Seller may refuse the order or apply additional charges.
5C.5. Products requested outside the Seller’s standard production range, recommended maximum lengths, minimum
quantities, standard tolerances, standard packaging or standard technical parameters may be produced only after the
Seller’s written approval and at the Buyer’s risk and liability. The Buyer shall bear any additional costs, losses, delays,
waste, raw material costs or quality risks resulting from such special production request.
5C.6. The Buyer shall be exclusively responsible for checking whether the ordered panels, their thickness, length, colour,
coating, fixing method, support span, structural substructure and intended use are suitable for the project. The Seller shall
not be responsible for the project design, static calculation, support structure, fixing layout, installation method or use of
the Products unless expressly agreed in writing under a separate engineering service agreement.
5C.7. CUSTOM-MADE PRODUCTS – NO RETURN / NO CANCELLATION
The Buyer expressly agrees and confirms that all Products manufactured, cut, produced, coated, packed or otherwise
prepared according to the Buyer’s specifications, dimensions, lengths, thicknesses, colours, accessories, project
requirements or special requests shall be deemed custom-made products.
Once the Buyer’s order is placed, production has started, raw materials have been allocated, production slots have been
reserved, or special arrangements have been made by the Seller, such Products and order may not be cancelled, returned,
exchanged or rejected by the Buyer.
The Buyer shall remain fully liable for payment of the agreed price together with any additional costs, losses, damages,
storage fees, transport costs, raw material costs or expenses incurred by the Seller as a result of such cancellation, return
or refusal.

6. CONTROL AND CLAIMS

6.1. The Buyer has the right to carry out at his expense checking of quality and quantity of the delivered products/material in
accordance with the relevant standards and involve independent inspection companies. In this case inspection of the material
shall be only performed in the presence of the Seller’s representative authorized person.
6.2. If the controlled weighing of the material performed by an independent inspection company in the presence of Sellers’
representative determines that the difference in weight exceeds 0,5 % compared with the weight indicated on invoice, the
Buyer has the right to send an official claim to the Seller as per general sales conditions. In any event, the Buyer is not
entitled to delay the payment of any outstanding invoices.
6.3. The control of quality as well as taking and preparation of samples from the material shall be performed in accordance
with the methods of analyses and standards adopted in the country manufacturing the material.
6.4. In the event of shortage in weight/dimension, the Buyer shall have the right to make a claim to the Seller not later than 15
calendar days from the date of arrival of material at the destination.
6.5. In the event of revealing the non-conformity to the quality indicated in the Specification, the Buyer shall have the right to
make a claim to the Seller within 10 calendar days from the date of arrival of material as for the external (visible) defects, and
not later than 30 days from the date of arrival of material as for internal defects of metallurgical character.
6.6. Claims are to be presented in written form with attachment of all documents confirming the content of the claim.
6.7. In any event Buyer must fulfill its obligation of mitigation of damages is not entitled to delay the payment of any
outstanding invoices. If Goods are considered by seller as defective, then seller is exclusively obliged, at its sole discretion
either to replace or reimburse such goods or if the price has not already been paid by Buyer, to reduce such price or to
cancel the said order. Seller shall not be liable for any loss of processing expenses, loss of production, loss of revenue and/or
any other consequential or special loss or damage directly or indirectly sustained by Buyer or by any other personwhatsoever. Seller can only be held liable for damages caused by its gross negligence or willful misconduct duly proved by
Buyer, and Seller’s liability will in any event be limited to 100% of the invoice value of the defective or damaged goods.
6.8. Any visible defect, shortage, damage, scratch, dent, packaging issue, palletizing issue, labeling issue or other
apparent non-conformity must be notified by the Buyer immediately upon handover and, in any case, before loading
in case of EX WORKS delivery or before unloading in case of DAP or similar delivery. Such claim must be recorded
in the hand-over protocol, delivery note and/or CMR waybill and must be supported by photos taken at the time of
handover/delivery.
6.9. A claim shall not be examined unless it is submitted in writing and accompanied by all required supporting
documents, including photos of the alleged defect, order number, batch or product identification, hand-over
protocol, delivery note, CMR waybill, description of the defect and any other evidence requested by the Seller.
6.10. The Buyer shall not install, mount, cut, process, modify, resell or otherwise use Products which it alleges to be
defective, unless the Seller has first been notified in writing and has had the opportunity to inspect the Products. If
the Buyer installs, cuts, processes, modifies, resells or uses such Products without the Seller’s prior written
approval, the Buyer shall lose the right to claim any remedy in respect of the alleged defect.
6.10A. INSPECTION BEFORE INSTALLATION
The Buyer shall inspect, verify and measure the Products before installation, mounting, processing, cutting, resale or use.
Any claim relating to dimensions, cover width, length, thickness, colour, appearance, visual defects, quantity, packaging,
product type or any other characteristic which could reasonably have been identified before installation, processing or
use shall not be accepted after installation, processing, resale or use of the Products.
Installation, processing, resale or use of the Products shall constitute irrevocable acceptance of the Products by the
Buyer.
6.11. The Seller shall not bear any costs for mounting, demounting, re-installation, cranes, labour, transport, delays,
penalties, loss of production, loss of profit or any other direct or indirect cost resulting from the Buyer’s decision to
install or use Products before inspection and written approval by the Seller.
6.12. After examining a claim, the Seller may, at its sole discretion, issue a written reply, request additional documents or
photos, reject the claim, propose an inspection, propose repair, replacement, price reduction, reimbursement or any other
final remedy offer. The Seller’s decision shall be based on the documents, photos, inspection findings, applicable
standards, Seller’s technical instructions and the condition of the Products.
6.13. If the Seller issues a proposed remedy, settlement proposal, final remedy offer or claim rejection, the Buyer shall
respond in writing within twenty (20) business days from receipt of the Seller’s reply. If the Buyer fails to respond within
this period, the claim shall be deemed closed and the Seller shall no longer be bound by any proposed remedy, settlement
proposal or offer previously made.
6.14. No claim shall entitle the Buyer to suspend payment of outstanding invoices, refuse acceptance of conforming
Products, set off amounts without the Seller’s prior written consent, or delay other contractual obligations.

6A. WARRANTY, STORAGE, HANDLING, INSTALLATION INSTRUCTIONS AND EXCLUSIONS

6A.1. The technical instructions of the Seller relating to transport, unloading, handling, storage, installation, mounting,
maintenance and use of the Products form an integral part of these General Sales Conditions. Failure to comply with such
instructions shall result in loss of warranty and rejection of any claim related thereto.
6A.2. The applicable commercial warranty period for each Product category shall be the warranty period expressly stated
in the relevant quotation, proforma invoice/sale contract, order confirmation, technical datasheet, warranty certificate or
other written document issued by the Seller. In the absence of such express written statement, no additional commercial
warranty shall be deemed granted beyond the mandatory warranty rights provided by applicable law.
6A.3. The warranty shall be valid only if the Products have been fully paid, correctly transported, unloaded, stored,
handled, installed, maintained and used in accordance with the Seller’s written instructions, applicable standards,
generally accepted practices and the intended use of the Products.
6A.4. The Buyer shall inspect each Product with due care before installation, mounting, cutting, processing or use. The
Seller’s warranty shall cover only Products accepted by the Seller as non-conforming and shall not cover installation, removal, re-installation, cranes, labour, transport, delays, penalties, loss of production, loss of profit or any other direct,
indirect or consequential cost.
6A.5. The Products shall not be stored directly on the ground. They shall be stored on suitable supports/pallets compatible
with the panel profile, in a stable position, with sufficient support points, in a way that prevents bending, twisting,
deformation, water accumulation, moisture condensation and damage to the coating, edges, joints or packaging.
6A.6. The Products shall be stored with a slight inclination allowing water drainage. If storage is not immediately followed
by installation, the Products shall be protected from rain, standing water, humidity, condensation, direct sunlight, dust,
chemicals, aggressive substances and extreme weather conditions, while ensuring adequate ventilation and avoiding
moisture traps under covers or foils.
6A.7. The Products shall not be stacked or loaded in a way that may deform panels, damage edges, joints, profiles,
coatings or packaging. The Buyer shall ensure suitable lifting equipment, spreader beams, soft slings, forklifts, cranes,
personnel and safe unloading/handling procedures according to the Product type, length, weight and packaging.
6A.8. Long-term storage before installation shall be avoided. Any prolonged storage, improper support, outdoor exposure,
humidity, condensation, damaged packaging, lack of drainage or failure to follow Seller’s instructions shall be at the
Buyer’s risk and may result in rejection of warranty claims.
6A.9. Any protective film applied on the Products shall be removed immediately after installation and in any case not later
than seven (7) calendar days after installation. If the protective film is not removed within this period, the Seller shall not
be liable for adhesive residues, marks, stains, discoloration, coating alteration, surface damage, tearing of the film or any
other effect caused by delayed removal, sunlight, heat or weather exposure.
6A.10. The warranty shall not apply in case of improper transport, unloading, handling, storage, outdoor exposure,
prolonged storage, humidity, condensation, contact with aggressive substances, chemically aggressive or saline
environment, animal enclosure environment, unsuitable cleaning materials, incorrect mounting, use of unsuitable fixing
elements, welding, cutting or grinding near the Products, unauthorized repair, modification or intervention by the Buyer or
by third parties.
6A.11. The Seller shall not be liable for wrong product selection, wrong project design, wrong static calculation, wrong or
insufficient substructure, wrong support spans, wrong screws, fasteners, washers, clamps or accessories, bad alignment,
insufficient slope, incorrect horizontal or vertical installation, unsuitable fixing pattern, inadequate load-bearing structure,
or installation in an application for which the Product is not suitable.
6A.12. The Buyer and/or its installer shall avoid cutting with abrasive discs, welding, grinding, drilling residues, metal
chips, swarf, sparks, aggressive chemicals, cement, mortar, wet concrete, wet timber, soil, copper, lead, copper oxides or
any other material or substance that may damage coatings, cause corrosion, staining or deterioration. All residues must
be removed immediately. Any damage resulting from such causes shall not be covered by warranty.
6A.13. Minor colour shade differences between different coils, batches or production dates, thermal expansion effects,
surface tension, waviness, oil-canning, blistering, loss of perfect flatness, minor surface marks, scratches or visual effects
within applicable standards, declared tolerances or commercial tolerances shall not constitute defects and shall not entitle
the Buyer to refuse delivery or raise a claim.
6A.14. If a claim is accepted, the Seller shall decide, at its sole discretion, whether to repair, replace, reimburse, reduce the
price or cancel the relevant order with respect only to the defective Products. The Seller may reject the claim if the defect
is not proven, if the Products are within tolerances, if instructions were not followed, if the Products were installed or
processed before inspection, or if the claim is otherwise excluded under these General Sales Conditions.
6A.15. The Seller’s total liability under any warranty or claim shall be limited exclusively to the value of the defective
Products accepted by the Seller as non-conforming. Under no circumstances shall the Seller be liable for dismantling, reinstallation,
labour, cranes, machinery, transport, site costs, penalties, project delays, loss of production, loss of revenue,
loss of profit, third-party claims or any indirect, consequential, special or collateral damage.

7. LEGISLATION. COURT

7.1. All disputes which cannot be resolved by an agreement will be resolved by the competent Bulgarian court. The Bulgarian
legislation in force will be applicable.

8. FORCE MAJEURE

8.1. If any Party hereto at any time during the contractual period is unable to fulfill any of its contractual obligations due to
force majeure, it shall immediately inform the other Party in writing on occurrence of such force majeure. The Party that
issues such a notification shall be free of its contract obligations during the force majeure.
8.2. Concepts, definitions and provisions from ICC Force Majeure Clause shall make a constituent part of general sales
conditions.
8.3. The Party invoking force majeure shall notify the other Party in writing without undue delay and shall use
reasonable efforts to mitigate the effects of the force majeure event. If the force majeure event continues for more
than thirty (30) calendar days, the Seller shall be entitled to suspend performance, extend delivery periods or
terminate the affected order without liability.

9. FRAUD AND CORRUPTION

9.1. Buyer guarantees and obliges that he has not given and will not give gift or commission and they did not have and will
not have any agreement to give to employee of seller any kind of money award connected with any Sales order or any other
Contract with Buyer.
9.2. If Buyer or any of his representative break above mentioned conditions, Seller has the right to terminate the sales order
and reimburse from the Buyer all losses resulting from the termination.
9.3. Both parties oblige to implement Europan EAD anticorruption corporate policy and the anticorruption legislation in force.

10. FINAL PROVISIONS

10.1. The Buyer shall assume full responsibility for the performing of the antidumping norms, regulations and procedures on
their national market as well as on the markets of the subsequent sale of the material. The Buyer is obligated to prevent
selling on dumping prices, and pay in full the duties and other penalties which are imposed on the material in accordance
with the Antidumping Legislation of the importing country.

10.1A. TRADE COMPLIANCE, CUSTOMS, CBAM AND IMPORT REGULATIONS

The Buyer shall be solely responsible for compliance with all import regulations, customs requirements, trade
restrictions, sanctions, quotas, antidumping measures, safeguard measures, CBAM obligations, environmental
obligations, local certification requirements and any other regulatory requirements applicable in the country of
destination or subsequent resale.
The Seller shall have no liability whatsoever for any duties, taxes, customs charges, penalties, sanctions, CBAM costs,
import restrictions or regulatory requirements imposed after delivery of the Products.
10.2. Any exclusions of these General sales conditions may be made only by consent of both Parties written in the respective
order/contract.
10.3. Except as expressly provided under Clause 4.10, no cancellation, change of quantity, change of dimensions,
change of colour, change of product type, change of delivery term or any other amendment of an accepted order
shall be valid unless expressly accepted in writing by the Seller. If raw materials have been ordered, production has
started or special arrangements have been made, the Buyer shall bear all related costs, losses and expenses.
10.4. All notices between the Parties shall be made in writing to the email address or address stated in the relevant
order confirmation and/or proforma invoice/ sales contract or other written communication between the Parties. Email
notices shall be deemed received on the next business day after sending, unless the sender receives an automatic
non-delivery notification.
10.5. Oral agreements, oral notices or oral amendments shall not be binding upon the Seller unless confirmed in
writing by the Seller.
10.6. In case these General Sales Conditions are issued in more than one language, the Bulgarian version shall prevail and
any English, Greek or other language version shall be deemed a translation for commercial and information purposes only,
unless mandatory applicable law requires otherwise or the Parties expressly agree in writing that another language
version shall prevail.
10.7. All drawings, calculations, technical documents, catalogues, know-how, trademarks, logos, product codes,
designs and other intellectual property provided or used by the Seller remain the exclusive property of the Seller.
The Buyer shall not copy, modify, reproduce, disclose, transfer, reverse engineer or use such materials for
purposes other than the relevant order without the Seller’s prior written approval.
10.8. The Seller may process personal data of the Buyer’s representatives, employees, drivers, carriers or other
contact persons for the purposes of order execution, invoicing, delivery, transport, communication, legal
compliance and protection of the Seller’s rights, in accordance with applicable personal data protection laws,
including GDPR where applicable.
10.9. If any provision of these General Sales Conditions is held to be invalid, illegal or unenforceable, the remaining
provisions shall remain in full force and effect. The invalid, illegal or unenforceable provision shall be replaced, to the
extent permitted by applicable law, by a valid provision achieving as closely as possible the commercial purpose of the
original provision.
10.10. These General sales conditions are valid from 01/07/2026